Source: https://www.startupjobs.ie/jobs/11475-customer-support-agent

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# Customer Support Agent

- On-site
- Pakistan - Karachi Hub (Onsite)

Customer Support Agent handling inbound phone, email and chat for Flipdish customers. Role sits in the Customer Support team based in the Karachi hub, working on product and service-related queries.

## What you'll do

- Provide customer support across phone, email, and chat
- Resolve complaints with empathy and take ownership
- Log interactions and maintain accurate Salesforce records
- Escalate complex issues and collaborate with other teams
- Keep product knowledge up to date and meet SLAs and quality targets

## What they're looking for

- Previous customer support or customer-facing experience
- Fluent in English with strong verbal and written skills
- Comfortable supporting customers via phone, email, and chat
- Organised, detail-oriented, and able to prioritise tasks
- Willing to work evenings, weekends and 7-day rota shifts

## Skills

- Salesforce
- customer support
- CRM
- SaaS
- customer satisfaction (CSAT)
- service level agreements (SLA)

Summary written by StartupJobs from the company's listing. The full listing is on the company's website.

This job comes from the career page of Flipdish. We link straight to the source.

- [Flipdish Flipdish provides an AI-first online ordering and restaurant management platform for restaurants and takeaways, combining branded websites and apps with POS, kiosks, delivery integrations and marketing tools. The… View company page](https://www.startupjobs.ie/companies/flipdish)

- **Work mode**: On-site

- **Languages**: English

- **Location**: Pakistan - Karachi Hub (Onsite)

- **Posted**: 22 Sep 2026

[Apply on the company website](https://www.startupjobs.ie/out/11475)

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