Source: https://www.startupjobs.ie/jobs/12123-customer-success-manager-mid-market

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# Customer Success Manager, Mid-Market

- Dublin

Customer Success Manager responsible for managing a portfolio of mid-market, high-value customers to drive outcomes and retention. Role sits in the Customer Experience team supporting renewals, expansion, and cross-functional collaboration.

## What you'll do

- Own a portfolio to deliver defined business outcomes
- Develop success plans and track clear customer metrics
- Lead business reviews and outcome-focused engagements
- Drive renewal readiness and identify expansion opportunities
- Collaborate with Implementation, Support, and Solutions teams

## What they're looking for

- 2-4 years in Customer Success or similar SaaS role
- Proven success managing and growing enterprise or high-value accounts
- Consultative, value-led mindset with commercial awareness
- Strong communication and presentation skills
- Willingness to travel periodically for onsite visits

## Skills

- SaaS
- Customer Success
- Account Management
- Renewals
- Expansion
- Business reviews
- APIs
- SSO

Summary written by StartupJobs from the company's listing. The full listing is on the company's website.

This job comes from the career page of LearnUpon. We link straight to the source.

- [LearnUpon LearnUpon provides an agentic learning platform and learning management system for organisations, with tools for content creation, learner insights and delivery. The company serves customers ranging from large… View company page](https://www.startupjobs.ie/companies/learnupon)

- **Work mode**: Hybrid

- **Languages**: English

- **Location**: Dublin

- **Posted**: 9 Oct 2026

[Apply on the company website](https://www.startupjobs.ie/out/12123)

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