Enterprise Onboarding Specialist

Manage end-to-end onboarding for enterprise and high-value customers in Flipdish's Karachi Onboarding team. Focus on structured rollouts, cross-team coordination, and ensuring smooth launches from handover to go-live.

What you'll do

• Own end-to-end onboarding from handover to successful go-live
• Manage a concurrent portfolio of enterprise onboarding projects
• Serve as day-to-day customer contact and set clear expectations
• Coordinate with Commercial, Product, Engineering, Support, and CS teams
• Identify risks, escalate, and drive recovery plans

What they're looking for

• Background in onboarding, customer success, or customer support
• Able to run structured, milestone-driven processes
• Experience managing a large concurrent portfolio of accounts
• Strong cross-team operational collaboration skills
• Clear communication translating technical and commercial context

Skills

• SaaS
• hospitality tech
• restaurant tech
• retail tech
• customer success
• onboarding
• stakeholder coordination
• risk management

Summary written by StartupJobs from the company's listing. The full listing is on the company's website.