Senior Customer Success Manager
Senior Customer Success Manager responsible for retaining and expanding a portfolio of B2B SaaS customers. Role sits on the Customer Success team supporting product adoption, renewals, and account growth.
What you'll do
- Manage and grow a book of business to retain customers
- Serve as primary customer contact and advocate
- Drive upgrades and feature adoption to expand revenue
- Collaborate with Product, Marketing, and Sales teams
- Run customer meetings, handle renewals and some project management
What they're looking for
- 5+ years Customer Success in B2B SaaS
- Proven track record driving account expansion in large accounts
- Experience building multi-threaded customer relationships
- Experience with customer success planning
- Familiarity with Salesforce.com and Customer Success Platform
Skills
Summary written by StartupJobs from the company's listing. The full listing is on the company's website.
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