Customer Success Manager, Mid-Market
Customer Success Manager responsible for managing a portfolio of mid-market, high-value customers to drive outcomes and retention. Role sits in the Customer Experience team supporting renewals, expansion, and cross-functional collaboration.
What you'll do
- Own a portfolio to deliver defined business outcomes
- Develop success plans and track clear customer metrics
- Lead business reviews and outcome-focused engagements
- Drive renewal readiness and identify expansion opportunities
- Collaborate with Implementation, Support, and Solutions teams
What they're looking for
- 2-4 years in Customer Success or similar SaaS role
- Proven success managing and growing enterprise or high-value accounts
- Consultative, value-led mindset with commercial awareness
- Strong communication and presentation skills
- Willingness to travel periodically for onsite visits
Skills
Summary written by StartupJobs from the company's listing. The full listing is on the company's website.
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