Customer Success Manager II - EMEA
Customer Success Manager II driving adoption, expansion, and renewals for Tines customers. Role sits on the customer success function supporting onboarding, ongoing support, and cross-functional growth across teams and products.
What you'll do
- Manage onboarding, adoption, business reviews and renewals
- Lead onboarding to meet customer use cases and timelines
- Translate technical customer needs to internal teams and product
- Build account plans and identify expansion opportunities
- Monitor account health and drive renewals and expansion
What they're looking for
- 5+ years in technical account management or post-sales roles
- Experience with SaaS offerings for technical teams
- Ability to elicit problems and translate technical requirements
- Knowledge of how to engage internal resources and leadership
- Knowledge of APIs and how they function
Skills
Summary written by StartupJobs from the company's listing. The full listing is on the company's website.
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