Head of Customer Success
Lead and grow the post-sale organisation to ensure customers realise EdgeTier's value. Role sits with executive team, shaping strategy across Customer Success, Support, Onboarding, and Renewals.
What you'll do
- Own and evolve post-sale strategy and report on customer health
- Structure, hire, and coach the post-sale team with career paths
- Drive adoption, value realisation, and manage health scoring
- Own onboarding, support quality, SLAs, and escalation paths
- Build renewal and expansion playbooks; own NRR and GRR
What they're looking for
- Experience scaling B2B SaaS post-sale through €5M-€25M stage
- Direct ownership of NRR and GRR in prior roles
- Have led at least two post-sale pillars previously
- Built segmentation, health scoring, playbooks and tooling
- Technically and analytically credible with discovery and value framing
Skills
Summary written by StartupJobs from the company's listing. The full listing is on the company's website.
This job comes from the career page of EdgeTier. We link straight to the source.