Senior Account Manager
Senior Account Manager responsible for retaining and growing a portfolio within the sports-science team. Role focuses on building scalable account management processes and working with the Director of Sports Science.
What you'll do
- Develop and improve account management processes and playbooks
- Create customer segmentation and engagement plans for a large portfolio
- Own renewals, retention plans and upsell opportunities
- Manage onboarding, training and demonstrations to drive adoption
- Maintain CRM records, forecasts and collaborate with internal teams
What they're looking for
- Four or more years relevant account management or customer success experience
- Proven track record meeting retention and upsell targets
- Experience building scalable account management processes
- Ability to lead renewal negotiations and address churn risk
- Ability to attend NovaUCD office at least three days per week
Skills
Summary written by StartupJobs from the company's listing. The full listing is on the company's website.
This job comes from the career page of Output Sports. We link straight to the source.